Refund policy

RETURN & REFUND POLICY

At ElevenNailArt, each set of nails is handcrafted and 100% made-to-order specifically for you. For hygiene reasons and the personalized nature of our products, we have established the following policy:

1. Final Sale & No Returns
Because all orders are custom-made based on your preferences, we do not accept returns or exchanges for change of mind or incorrect sizing. Please ensure you measure your nails accurately before placing an order.

2. Damaged or Incorrect Items
In the rare event that your item arrives damaged during transit or if you received the wrong set, we are here to make it right! We will offer a replacement or a refund for the affected items.

3. How to Report an Issue
To be eligible for a replacement or refund, you must:

• Contact us via email at elevennailart11@gmail.com within 48 hours of delivery.

• Provide your Order Number and clear Photos of the damaged item and the packaging.

4. Cancellations
Cancellations are only accepted within 1 hour of placing your order. After this window, we begin the handcrafting process, and the order can no longer be canceled.

5. Sizing Disclaimer
ElevenNailArt is not responsible for incorrect sizing provided by the customer. We highly recommend purchasing a Sizing Kit first or following our measurement guide carefully to ensure a perfect fit.

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